Introduction

Reseption LTD ("Reseption," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and store personal data when providing our guest communication and support services to short-term rental property management companies ("Property Managers").

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Data We Collect

We collect and process guest information strictly on behalf of our Property Manager clients. This includes:

• Guest name, contact details, and booking information.
• Check-in and check-out details.
• Special requests and communication records.
• Compliance-related information (where required, such as in Dubai).

We only request guest information through official communication channels authorized by the Property Manager and do not contact guests through unauthorized methods.

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How We Use Your Data

We use the collected data solely for the following purposes:

• Guest communication and support.
• Coordination of check-ins, check-outs, and guest requests.
• Compliance reporting, where required (e.g., Dubai government regulations).

We do not use guest data for marketing or analytics; however, we may introduce analytics in the future.‍

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Data Sharing

To deliver our services effectively, we may share guest data with:

• Property Managers, to facilitate guest stays.
• Service providers (e.g., cleaners, maintenance teams) on a need-to-know basis.
• Compliance authorities, such as building management, union councils, and relevant government agencies.
• Internal staff via Slack for coordination purposes.

We do not sell or trade guest data with third parties.‍

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Data Storage & Security

We store only the data necessary to provide our guest management services. Data is stored using Google Drive. While we do not control the hosting locations, we implement appropriate security measures to protect stored data.‍

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Your Rights

Guests and Property Managers have the right to:

• Request access to their data.
• Request corrections to inaccurate information.
• Request deletion of their data where applicable.

To exercise these rights, please contact us at privacy@reseption.com.‍

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically.‍

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Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

Reseption LTD
Email: privacy@reseption.com

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